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Our Take on Vivint
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Last Updated: December 2024
Vivint Smart Home is a publicly traded smart home security company that was founded in Provo, Utah in 1999. Originally branded as APX Alarm Security Solutions, the company was acquired in 2012 by The Blackstone Group. In 2017, Vivint was named by Fast Company to be one of the World’s 50 Most Innovative Companies. Vivint serves over 1.5 million customers in Canada and the United States.
Packages & Pricing
Vivint offers a broad range of home security plans and options. They offer home security solutions, smart home automation products, surveillance and monitoring camera systems and integration software and services to make everything work together seamlessly. Furthermore, their plans are fully customizable, so customers can mix and match products and services in a way that works with their budget and lifestyle needs.
Following is an assemblage of some of their most popular products and services. Since everything is customizable, prices vary according to what is purchased. Quotes are available by request from the Vivint website. Their products and services include:
The available security sensors, devices and monitoring services can be broken down into four categories:
There is a significant amount of flexibility integrated into Vivint’s pricing system. However, in general, the prices can be expected as follows:
Contracts
There are no contracts to be signed with Vivint. The contract “term” is month to month, so a customer can cancel at any time and there is no minimum contract length. The only caveat is if the customer has chosen to finance the system, in which case the contract terms would be between 42 and 60 months, depending upon which package is purchased and how much is financed.
How Vivint Works
Vivint offers custom and standard home security products and services. They also provide professional installation service at no cost in most cases. The two installation services that they do charge for is outdoor and doorbell cameras. The hardware options that Vivint offers include a SkyControl panel, which is the central hub of the security systems. Services and products are then added to the hub as needed. Common products that are added include the electronic thermostat, smart locks, ping camera, doorbell camera, outdoor cameras, etc.
All of Vivint’s products carry a lifetime warranty, so if something malfunctions or breaks, Vivint will back it up, repair or replace it. A special Vivint app controls all components of the system, such as the carbon monoxide detector, the burglary detector, flood detector, glass break detector and other smart sensors located throughout the home. Once you order the Vivint system, you will speak to a representative who will schedule someone to come out to your home and discuss your security needs.
One of the concerns that homeowners often have is investing in a home security package, only to find that they will end up relocating several years later. With Vivint, homeowners can move their system to their new home. The options available include ordering a new Vivint system that is suited to the new space, move the system themselves, or to have Vivint do all the moving of the security system for the homeowner. In fact, Vivint has comprehensive support for military families that are required to move often. Military families get special treatment and may have their Vivint home security system moved by Vivint at special rates.
Monitoring Services
Vivint offers 24/7 monitoring services. The monitoring services can be conducted via broadband or cellular. The Vivint SkyControl Panel allows for two-way communication, so that the homeowner can speak directly with a Vivint call center specialist to let them know what they need. In addition, the Vivint call center specialist also has the capability to dispatch emergency personnel directly to the property so that the homeowner doesn’t need to place a second call. Vivint can dispatch police, fire or medical emergency response teams; whichever one is needed.
Mobile App
Vivint has a mobile app that can be downloaded onto any smart phone. The app controls all components of the system and offers a way to contact the Vivint call center.
Customer Service
Customer service is available 24/7, all year round. For existing customers, the call center can be contacted through the SkyControl Panel or via the Vivint mobile app. For customers seeking more information pre-sales, customer service contact information is available on the website.
Bottom Line
Vivint is a trusted and reliable home security company that is trusted by many of the most discerning companies in the world. Vivint offers everything that a homeowner could ever want or need in terms of home security. The products are all warrantied and the company uses state of the art technology to deliver premium services. Overall, Vivint is a highly-recommended home security system.
Vivint Smart Home is a publicly traded smart home security company that was founded in Provo, Utah in 1999. Originally branded as APX Alarm Security Solutions, the company was acquired in 2012 by The Blackstone Group. In 2017, Vivint was named by Fast Company to be one of the World’s 50 Most Innovative Companies. Vivint serves over 1.5 million customers in Canada and the United States.
Packages & Pricing
Vivint offers a broad range of home security plans and options. They offer home security solutions, smart home automation products, surveillance and monitoring camera systems and integration software and services to make everything work together seamlessly. Furthermore, their plans are fully customizable, so customers can mix and match products and services in a way that works with their budget and lifestyle needs.
Following is an assemblage of some of their most popular products and services. Since everything is customizable, prices vary according to what is purchased. Quotes are available by request from the Vivint website. Their products and services include:
The available security sensors, devices and monitoring services can be broken down into four categories:
There is a significant amount of flexibility integrated into Vivint’s pricing system. However, in general, the prices can be expected as follows:
Contracts
There are no contracts to be signed with Vivint. The contract “term” is month to month, so a customer can cancel at any time and there is no minimum contract length. The only caveat is if the customer has chosen to finance the system, in which case the contract terms would be between 42 and 60 months, depending upon which package is purchased and how much is financed.
How Vivint Works
Vivint offers custom and standard home security products and services. They also provide professional installation service at no cost in most cases. The two installation services that they do charge for is outdoor and doorbell cameras. The hardware options that Vivint offers include a SkyControl panel, which is the central hub of the security systems. Services and products are then added to the hub as needed. Common products that are added include the electronic thermostat, smart locks, ping camera, doorbell camera, outdoor cameras, etc.
All of Vivint’s products carry a lifetime warranty, so if something malfunctions or breaks, Vivint will back it up, repair or replace it. A special Vivint app controls all components of the system, such as the carbon monoxide detector, the burglary detector, flood detector, glass break detector and other smart sensors located throughout the home. Once you order the Vivint system, you will speak to a representative who will schedule someone to come out to your home and discuss your security needs.
One of the concerns that homeowners often have is investing in a home security package, only to find that they will end up relocating several years later. With Vivint, homeowners can move their system to their new home. The options available include ordering a new Vivint system that is suited to the new space, move the system themselves, or to have Vivint do all the moving of the security system for the homeowner. In fact, Vivint has comprehensive support for military families that are required to move often. Military families get special treatment and may have their Vivint home security system moved by Vivint at special rates.
Monitoring Services
Vivint offers 24/7 monitoring services. The monitoring services can be conducted via broadband or cellular. The Vivint SkyControl Panel allows for two-way communication, so that the homeowner can speak directly with a Vivint call center specialist to let them know what they need. In addition, the Vivint call center specialist also has the capability to dispatch emergency personnel directly to the property so that the homeowner doesn’t need to place a second call. Vivint can dispatch police, fire or medical emergency response teams; whichever one is needed.
Mobile App
Vivint has a mobile app that can be downloaded onto any smart phone. The app controls all components of the system and offers a way to contact the Vivint call center.
Customer Service
Customer service is available 24/7, all year round. For existing customers, the call center can be contacted through the SkyControl Panel or via the Vivint mobile app. For customers seeking more information pre-sales, customer service contact information is available on the website.
Bottom Line
Vivint is a trusted and reliable home security company that is trusted by many of the most discerning companies in the world. Vivint offers everything that a homeowner could ever want or need in terms of home security. The products are all warrantied and the company uses state of the art technology to deliver premium services. Overall, Vivint is a highly-recommended home security system.
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